Thank you for enabling empowerment to the social workers in collaboration with Citizens Cymru on the 22nd and 23rd of September 2020 Citizens Cymru Social Care Training. The feedback/evaluation as witnessed by yourselves was overwhelmingly positive!
The carers left in a positive mood having achieved knowledge sharing, sense of pride and dignity and a new sense of purpose.
Edel (Citizens UK)
Our sincere thanks for their kindness, compassion, respectfulness and help during this difficult period
Dear Diane my father Mr Francis Shorney has been having Carers 4 times a day for several weeks from WE Care.
I am writing to ask if you could pass on to all Carers who have looked after my father our sincere thanks for their kindness, compassion, respectfulness and help during this difficult period before moving into residential care today.
Over the last few weeks your Carers have been a life line for him and definitely for my husband and I.
My father is a very proud man and accepting care has been difficult for him but each carer who came to him made him feel comfortable and treated him with great respect. I know he looked forward to each visit.
We only knew yesterday afternoon he was moving today so he wasn’t able to thank his Carers.
It is obvious that your Carers are well trained and enjoy their work. A smile goes a long way when you are living alone. Caring with compassion is a very demanding and often difficult job. Requiring a great deal of patience and understanding. Each carer demonstrated these skills.
I was very impressed with documentation regarding checks for clients during Carers visit. Very reassuring for families.
I would definitely recommend your Carers to anyone needing care.
Once again a very big Thankyou from my father and myself
C Owen (Daughter)
Many thanks for this, it is much appreciated.
I am very happy with the carers from We Care and mum is happy too. One of the problems with mum is that she will decline help when she actually needs it but I know that some of the carers are aware of this as I have met with several of them. One of the main things is her evening meal. She recently had a problem with turning off the hob and got herself into a state. I tried to calm her down on the phone saying that one of the carers would be with her any minute and that everything would be fine. Because of her dementia she is forgetting how to use equipment and I say to her all the time to let the carers help with the evening meal, which she does sometimes but not always. When she gets distressed she won’t eat.
Your staff are delightful, Diane, and very caring. They are a result of very effective and efficient management.
The Apprenticeship, Traineeship and Jobs Growth Wales Programmes, led by the Welsh Government, are supported by the European Social Fund.