![]() We interviewed Emma who has just passed her 6 month' probation with us with flying colours. We wanted to know about how she started her career in care and how she felt about becoming our Cardiff Area Manager! What's your career journey so far? I started at Marks and Spencer’s working part-time while I was still studying at school. When I finished school, I wasn’t certain what I wanted to do. I knew I needed to find a job because money was tight. I started looking for jobs and came across an advertisement for a care assistant role at a care home. I had an interview and they offered me the job. That’s were my journey into care began! I then first joined Wales England Care Ltd as a Trainee Assessor, but soon realised that care was truly where my heart was. I quickly moved back into the Dom Care side of the business and became a deputy manager and then progressed to a manager covering the Cardiff area. I’m so pleased I started and continued my career journey in care, because I love the care industry and can’t imagine myself doing anything else. How do you feel now you have successfully completed your 6 months’ probation as a Care Manager? I feel extremely proud that I’ve passed. It was my ultimate goal to progress into a managerial position and I can’t believe I’ve achieved it! I’m also now a registered Care Manager with Social Care Wales too. How have you impacted positive change within the Cardiff area? Since I’ve joined, I’ve noticed a great deal of continuity in staff, which is important for service users, as it ensures they are comfortable with the service they receive. It also ensures that staff can build a rapport with service users and concerns can be highlighted efficiently. I believe the continuity of staff is because my team know I’m always there if they ever need my support. I make sure to do supervision every 3 months to support my team’s development too. I’m also in regular contact with them congratulating them on any great feedback we receive from our service users and their families. Positive feedback from our Service Users always shows the team how greatly appreciated they are. We have also increased our care hours from 181 to 330 hours, which is massive growth of which I’ve helped organise. What’s your most rewarding achievement to date? My most rewarding achievement to date is completing my Level 5 Apprenticeship. I found it really challenging, but mainly because I changed jobs during the time, I was studying for it. I feel so pleased I’ve managed to complete and pass it. Something I thought I would never be able to do. What would you like to achieve next? My main goal is to expand our Cardiff Domiciliary Care even further. I’d love to grow my lovely Cardiff team and help new Health Care Professionals embark on a fantastic new career with us. If you're interested in starting your career in care like Emma, drop us an email: [email protected]. We'd love to hear from you. Comments are closed.
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Cefnogir Rhaglenni Prentisiaeth, Hyfforddeiaeth a Twf Swyddi Cymru, a arweinir gan Lywodraeth Cymru, gan Gronfa Gymdeithasol Ewrop. |
The Apprenticeship, Traineeship and Jobs Growth Wales Programmes, led by the Welsh Government, are supported by the European Social Fund. |