England Funeral Training Association
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FUNERAL TEAM MEMBER / LEVEL 2 Helping manage funeral arrangements. Course Cost: Levy - £4000 / Non-Levy - £200 12 Months’ Minimum time on Course before End Point Assessment Details of standard Funeral team members are the first point of contact for the business so must create a good first impression, put clients at ease, take information, answer questions, or find answers, building good client relationships and confidence while upholding the image of the business. Funeral team members make a positive difference to their clients at a challenging, emotional time and contact with the deceased is a key aspect of any role within this industry. Working with people, feeling passionate about supporting and assisting clients is a rewarding and worthwhile job that provides excellent career opportunities. Funeral team members will specialise in one of two roles. A Funeral Arranger – Supports the funeral director by arranging funerals and pre-payment plans, handling customer enquiries, sales and after care either on or off site. Administration and payment reconciliation is a part of this job role. A Funeral Operative – Plays an active role in assisting the funeral director on funerals, cleaning and driving a variety of vehicles, bringing the deceased into care, preparing the deceased and coffins and supporting client visits. Operatives will participate in an out-of-hours service. Entry - Entry requirements are to display the personal attributes and values listed below. Funeral operatives must be in possession of a valid driving licence. Duration - The duration for this apprenticeship is typically 12 months Qualification & Level - This apprenticeship standard is set at level 2 Apprentices without level 1 English and maths will need to achieve level 1 and take the test for level 2 English and maths prior to taking the end-point assessment. For those with an education, health and care plan or a legacy statement the apprenticeships English and maths minimum requirement is Entry Level 3 and British Sign Language qualifications are an alternative to English qualifications for whom this is their primary language. Review - This standard will be reviewed after three years Employers involved in creating the standard: People 1st, Learn Direct, Co-operative Funeral care, Dignity UK, East of England Co-op, Lincolnshire Co-op, National Association of Funeral Directors. Award Body – Pearson / Babcock Contact centre will be WALES ENGLAND CARE & ETFA You can access the standard by using the below link - |
FUNERAL DIRECTOR / LEVEL 3 Arranging, conducting, and managing funerals. Course Cost: Levy - £4500 / Non-Levy - £225 12 Months’ Minimum time on Course before End Point Assessment Details of standard A funeral director has overall responsibility for the client and the deceased by arranging, conducting and managing the funeral. The funeral director will act as a role model, mentor and coach to the team. They will liaise with a wide range of other organisations and services on behalf of the client to deliver the funeral. On the day of the funeral, a funeral director briefs and leads the team and is the central point of contact, coordination, and escalation of feedback. Creating and developing sensitive working relationships with clients and stakeholders such as suppliers, the police, coroners, and medical personnel is a key part of the role. Funeral directors are the first point of contact for colleagues regarding specialist funeral services such as exhumation, bequeathed, repatriation, military funerals, burial at sea and multiple funerals. Day to day operations include planning and coordinating arrangements and resources for funerals; overseeing pre-funeral checks; ensuring the funeral meets the needs of the client; assisting in the preparation and presentation of coffins and the deceased; delivering third party products and services; pre-need and aftercare services. Funeral directors must act as an ambassador by upholding the reputation and professional image of the business and actively develop relationships within the local community. They will converse with local customs and practices (all denominations and faiths) and utilise market data to become the funeral director of choice in the area. Funeral directors will work out-of-hours on a rota basis and cover a variety of roles within the funeral sector both on and off site. Entry - Level 2 Funeral team member (Arranger or Operative) or minimum 12 months industry experience. Duration – The duration of this apprenticeship is typically 12 months Qualification & Level - Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment. For those with an education, health and care plan or a legacy statement the apprenticeships English and maths minimum requirement is Entry Level 3 and British Sign Language qualifications are an alternative to English qualifications for whom this is their primary language. This is a Level 3 standard Review - This standard will be reviewed after three years Employers involved in creating the standard: People 1st, Learn Direct, Co-operative Funeral care, Dignity UK, East of England Co-op, Lincolnshire Co-op, National Association of Funeral Directors. Award Body – Pearson / Babcock You can access the standard by using the below link - |
