Many thanks for this, it is much appreciated.
I am very happy with the carers from We Care and mum is happy too. One of the problems with mum is that she will decline help when she actually needs it but I know that some of the carers are aware of this as I have met with several of them. One of the main things is her evening meal. She recently had a problem with turning off the hob and got herself into a state. I tried to calm her down on the phone saying that one of the carers would be with her any minute and that everything would be fine. Because of her dementia she is forgetting how to use equipment and I say to her all the time to let the carers help with the evening meal, which she does sometimes but not always. When she gets distressed she won’t eat.
Your staff are delightful, Diane, and very caring. They are a result of very effective and efficient management.